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From care to taking care: a new programme of services
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Gustave Roussy is recalibrating services for patients and their families, to range from care to taking care. By launching the “Infiniment Vous, spirit of service at Gustave Roussy” programme, the Institute is placing the patient at the centre of its concerns, so offering continuing compassion as well as care. Gustave Roussy is committed to taking its services forward!
Gustave Roussy is a driver of scientific and technological progress but it also incarnates another vision of the hospital: a new model of excellence based on humanity and service to benefit the patient. It is launching the “Infiniment Vous, spirit of service at Gustave Roussy” programme and reinventing the concept of service within a hospital dedicated to patient care and to research.
From care to taking care
In this programme Gustave Roussy thinks of the patient in the round: firstly as a patient at the centre of medical attention, but also as an individual in need of kindness and ease, of greater independence and of personalised human relations. “Infiniment Vous” has been created taking account of observations and emotions expressed by patients and medical staff with the aim of increasing trust, offering support during treatment and building a new environment. Five themes have been identified to follow this through:
- Communicating, to strengthen bonds with the patient;
- Welcoming, so the patient is supported at every stage of the care pathway;
- Taking care of oneself, to reconcile the patient with his/her body;
- Offering services which make hospital stays easier;
- Monitoring, so as always to be aware of the patient’s needs and expectations.
A programme looking to 2020
Some of the services which inform this programme are already in place or being set up; others are still at the planning stage. With its “Infiniment Vous” programme, the Institute is committed to implement these during the next four years and make them permanent. These arrangements are contributing or will do so to improving patient care. As an example we can take the refashioning of the entire reception system with digital display screens in the waiting areas, new signage and orientation posts. Others include Molitor Évasion (an innovative fitness programme), provision for periods of relaxation (beauty care, sophrology, relaxation therapy and martial arts) and MyHospiFriends, a dedicated social medium network for patients. This programme is completely embedded in the Institute’s Hospital Plan and publicized in its Innovation Manifesto. It is and will be largely financed through appeals to the public’s generosity and that of sponsors.
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Breast Cancer: Gustave Roussy Ranked No. 1 in France for Breast Surgery and Breast Reconstruction
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Newsweek Ranking: Gustave Roussy Named Europe’s Leading Cancer Centre and Third Best Worldwide
The 2027 edition of Newsweek’s World's Best Specialized Hospitals ranking once again recognises Gustave Roussy as the leading cancer centre in France and Europe, and the third best worldwide. This distinction highlights the excellence of the Institute’s care and research, as well as the daily commitment of all its professionals.
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Living with and beyond cancer: the promises and challenges of digital health
In a Viewpoint article published in The Lancet Digital Health, Drs Ines Vaz-Luis and Maria Alice Franzoi, together with Emmanuel Mussault, a patient partner at the PRISM University Hospital Institute, examine the role that digital tools can play in supporting people living with and beyond cancer. Their central message is that these technologies can support more personalised and accessible care, but their value depends primarily on how they are integrated into care pathways, the human support provided, their ability to address individual needs and their evaluation in real-world settings.
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Gustave Roussy and The Lancet launch an international lecture series on innovations transforming cancer care
The inaugural lecture in the “Lecture Series on Cancer Breakthroughs” will take place on Friday 18 September at 5:00 pm. It will be delivered by Professor Timothy R. Rebbeck, a leading cancer prevention specialist at Harvard University and the Dana-Farber Cancer Institute.
